Hotels are faced with a growing list of security concerns, everything from petty theft to mass shootings.
Theft can result from actions by employees, guests, vendors, and professional thieves. Security cameras can act as a deterrent, but their real value is after the fact when the police are trying to identify the perpetrator. Security measures should prevent thefts from happening in the first place.
They are stealing Hotel Property. Not long ago, hotels needed to worry about guests pilfering towels (still a costly loss). Today, hotel rooms contain more expensive items such as flat screens and charging stations. Conference rooms include the latest audio/visual technology. To discourage theft, bolt down TVs and chargers. Add your hotel’s name to all valuable items, including conference room computers and projectors. Thieves don’t want to have to remove a hotel’s name from an item if they hope to sell it. Keep an inventory of your electronics and other high-end items and perform checks regularly.
Employee Theft. Hotels are busy, transient places. The nature of the industry—where employees can enter guest rooms, have access to storage facilities and electronic equipment and help set up and take down lavish events—is a perfect setting for unscrupulous employees. That’s why background checks before employment are critical. Continue screenings even after hiring.
Hotel Security Guards. Your hotel security guards should patrol parking lots, lobbies, entrances and hallways. Having a hotel security guard presence helps guests feel safe and keeps terrible guys away. Private guards should work closely with local police. Police appreciate private guards who help prevent property crimes and deter unruly guest behavior without always depending on the police to intervene.
Employee Training. Train employees always to follow security protocol. They are your hotel’s front line of defense against theft and suspicious activity. Train staff for worst-case scenarios, such as fire, earthquake, domestic violence, active shooter, or terrorist attack.
They are addressing Gun Violence. The times we live in mean hotels should consider increasing security measures regarding weapons. This could mean creating a gun safety policy that all guests must agree upon before checking in. Train front desk personnel, luggage handlers, and cleaning crew members to spot unreported weapons. Onsite security should be on the lookout as part of their duties.
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