Generally, assisted living facilities/retirement homes and nursing homes house seniors with different care requirements or medical conditions.
The residents are vulnerable to the slightest incidents that can take place within the facility. Top of that, burglars can target these facilities knowing that there are little to no “able-bodied” to resist them.
That’s why providing a peaceful and well-guarded environment is important for any elderly living. It also ensures the residents and their family peace of mind.
However, not all security guard services are the same, especially when it comes to ultra-sensitive areas like assisted living facilities. A security guard should be courteous and be cooperative besides their basic duties.
If you are looking for an effective security guard services for assisted living, make sure to ponder over these points.
1. Are They Experienced in Elderly Security?
Not all security firms are the same when it comes to elderly security. While their basic duty is protecting their clients, a security guard is supposed to be more courteous and co-operative for sensitive areas like elderly communities.
2. Do They Have a Round the Clock Customer Support?
Make sure the security company has an active customer support system. This is important as sometimes you need to get your queries resolved as soon as possible. Also, check if they conduct customer satisfaction surveys. If a company you contact doesn’t respond on time, then you can doubt their efficiency. After all, poor customer service means poor service in general. A reliable security company always prioritizes customer concerns and provides quick responds and recommendations.
3. What Kind of Reputation They Have?
The Internet has made it easy to determine any company’s reputation. Just type the company name and you are likely to get results on the very first page. For more authentic reviews, you can visit Yelp, Facebook, Twitter, and LinkedIn. Also, check their ratings at Better Business Bureau.
However, the most effective idea is to ask them for client references. Speak with them to find out if they were satisfied with the work done.
4. Do They Have Multiple Businesses?
Well, security may not be a sole business of all security guard companies. There are many firms which provide real estate, parking, cleaning, and other services alongside security. However, you should choose a company that provides only security. Security services are not something that can be associated with other services. It is a downright critical service that ensures safety and peace of mind to people. A company providing other “UN-associated” services along with security guard is not likely to be focused.
5. Are They Locally Owned?
Find out if the company is locally owned or a part of a statewide or nationwide network. A locally owned security guard company is familiar with the areas and communities. However, many experts recommend a security company that is a part of a national network. Nationally operated security companies are selective and hire expert or professional level bodyguards. So which one to choose?
Well, as we have told you earlier, it is great if you check their track record, customer services, and experience, no matter if they are nationwide or a local company.
6. Are They Licensed and Insured?
The agency should have current state licenses and proof of insurance as well. Check the insurance to make sure it covers workman’s comp, auto liability, and general liability.
Choosing an effective security guard company for retirement houses, nursing homes, and other elderly communities is important. The above mentioned points help you find the right one.
If you have ant questions, do not hesitate to contact us
